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We are committed to protecting your online privacy while providing you with the most useful and enjoyable Web experience possible. While you can use many features of our website anonymously, you are required to provide personal information to gain access to some of our content and services.

How we collect and use personal information

When you purchase products via our website's online shop, the information required is your name, billing address, delivery address, telephone number, e-mail address, animal details and credit or debit card details. We do not store credit or debit card details for longer than is required for the processing of a payment in compliance with good Banking practice and the terms of our Merchant Services Agreement.

We comply with the requirements of the Data Protection Act 1998 and the Payment Card Industry Data Security Standard (PCI DSS).

With your approval, we will occasionally send e-mail to notify you about important changes to the site, new services, practice news, announcements and special offers from us. If you would rather not receive these e-mail notifications, you can simply indicate that preference either when you register or by replying to any e-mail you receive from us.

We work tirelessly to make sure that we use any information you provide us only in ways you have approved.

What we provide to third parties

While we do not provide any third-party access to your personal information, we may provide third parties with aggregate statistics about our customers, traffic patterns, and related site information. This data reflects site usage patterns gathered during customer visits to our Web site each month, but it does not contain behavioural or identifying information about any individual member unless that member has given us permission to share that information.

Obtaining your consent

By using our Web site, you give us permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you register with us, you authorise us to use information you provide to personalise the information we deliver to you and to use your demographic information when calculating aggregate customer data. As a registered member, you give us permission to send you e-mails related to the services to which you subscribe.

If you are under the age of 18, you must not provide your name, e-mail address, or any other identifying information without the consent of your parent or guardian, or as otherwise provided for by applicable law.

Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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